Our Privacy Policy

Commitment to Privacy

Goulburn Radiology is committed to protecting the privacy and confidentiality of your personal information and health information. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act).

This policy explains how we collect, use, disclose, store, and protect your information.

What is Personal and Health Information?

Personal information is information or an opinion that identifies an individual, such as your name, address, contact details, and billing information.

Health information is a type of sensitive information and includes information about your medical history, diagnostic imaging, referrals, reports, and any other information collected to provide radiology services.

Why We Collect Your Information

We collect personal and health information to:

Provide diagnostic imaging and radiology services
Communicate with referring doctors and healthcare providers
Manage appointments, billing, and administrative functions
Meet legal and regulatory obligations
Improve the quality of our services

We may also use your information for related secondary purposes that you would reasonably expect, or where you have provided consent.

How We Collect Information

We may collect information in several ways, including:

Directly from you (in person, by phone, email, or online forms)
From referring doctors, hospitals, or other healthcare providers
From Medicare, insurers, or third-party administrators (where authorised)
Through our website or electronic systems (including cookies where applicable)

Where practical, we will take reasonable steps to ensure you are aware of why and how we collect your information.

Sensitive and Health Information

Sensitive information, including health information, is only used or disclosed:

For the primary purpose for which it was collected (providing radiology services)
For directly related secondary purposes you would reasonably expect
With your consent
Where required or authorised by law

Disclosure of Information

We may disclose your personal and health information to:

Referring doctors and other treating healthcare professionals
Hospitals and medical specialists involved in your care
Medicare, private health insurers, or billing services
Government agencies where required by law
Third-party service providers assisting in service delivery (under confidentiality obligations)

We do not sell personal information.

Marketing Communications

We may only use your personal information for marketing purposes where:

You have given clear consent, or
It is otherwise permitted under applicable law

You may opt out of marketing communications at any time by contacting us.

Health information is not used for marketing purposes without explicit consent.

Data Security and Storage

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

This includes physical, electronic, and administrative safeguards.

Health records are retained in accordance with legal requirements and are generally kept for a minimum of 7 years (and longer where required by law, such as for minors).

Access and Correction

You may request access to personal and health information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests should be made in writing. We may require identification before releasing information.

We do not charge for access requests, but reasonable administrative fees may apply for copying or providing records.

Data Quality

We take reasonable steps to ensure your personal information is accurate, complete, and up to date. Please notify us if your details change.

Overseas Disclosure

We generally do not disclose personal or health information overseas. If this occurs, we will take reasonable steps to ensure appropriate privacy protections are in place in accordance with the APPs.

Complaints and Enquiries

If you have any concerns about how your information is handled, you may contact us:

Email: info@goulburnradiology.com.au

We will respond to complaints in a timely manner. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Policy Updates

This Privacy Policy may be updated from time to time. The latest version will be available upon request or through our usual communication channels.